"As hotel brands strive to differentiate the guest experience and move away from 'nickel and diming' guests, being flexible about checkout time will leave a good taste with many guests."īut Wehe says hotels run the risk of overburdening their housekeeping staff. "Guests often feel that they have paid for a full night, and a few hours here or there should not matter," Wehe says. Many hotel companies, including InterContinental Hotels Group and Starwood, allow late checkouts for their most loyal customers. Javier Rosenberg, chief operating officer for Radisson, estimates that 15% to 20% of guests take advantage of the late checkout.Įxperts say it's a way for hotels to distinguish themselves from competitors and attract repeat customers. "Since Sunday nights are the lowest occupancy nights for most hotels, offering a late checkout on Sundays does not put pressure on housekeeping to quickly clean the rooms to prepare them for check-ins," says Maryam Wehe, senior vice president at Applied Predictive Technologies, which does hotel consulting. ![]() Sunday is the ideal day to allow guests to linger longer, because more rooms will likely stay empty overnight. Hotels set early checkout times to give housekeeping enough time to turn over a large number of rooms for new guests. Guests particularly like staying in their rooms longer on Sundays to get over their weekend revelry or wait out the travel rush home. Hotel managers say the service has been popular among travelers who often gripe about paying for a night, but not getting a full 24 hours. "We feel it is a great value-add that provides guests with the luxury of time." "We feel it speaks to our type of weekend guests - young adult leisure travelers who want to make the most of their time in New York and maximize the value they see in the hotel they choose," says Chris Holbrook, general manager of Hyatt Union Square. If there is limited availability, guests can still check out late, but it will cost them 20% to 50% of the room rate. ![]() any day of the week, depending on availability. Radisson Blu offers free checkouts as late as 6 p.m.Guests can check in and out at any hour of the day or night at no additional charge. The Peninsula Beverly Hills last year introduced "Peninsula Time," a program that lets guests stay at the hotel for longer than 24 hours.The new Hyatt Union Square New York lets guests stay for 24 hours from Thursday to Sunday.On other days, guests can check out at 5 p.m. Novotel hotels grant Sunday checkouts as late as 5 p.m.Guests can either stay in their rooms or use any of the resort's 41 pools. checkout free of charge throughout the summer. La Quinta Resort & Club in Palm Springs, Calif., is offering a Sunday 5 p.m. ![]() ![]() checkout on Sunday at all 193 properties.
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